What our Customers say...
The back room of my apartment had an ice dam problem and water started dripping and then pouring into my back room when the weather warmed up. Once the claim was approved and SERVPRO came in to do the work, they did it in three stages. Each step of the way they were professional but pleasant, informative, and a joy to work with.
I cannot stress enough how pleasant they made an awful situation. They were lovely to work with and did not hesitate to keep my best interest in mind as well as my work schedule. The office staff was great and never made me feel like I was imposing. I felt extremely lucky to be working with such a great company??
I wanted to thank you again for your super quick help the other day. I was so pleased to be able to have the [covid] fogging scheduled within hours of my inquiry.
Donna and Suzie both were very helpful, making my job easier, and additionally Ron who came out to fog provided great service too.
Thanks again for making an unpleasant situation on my end much more tolerable through your excellent service.
These guys are as good as it gets. Tremendously happy that we used their services to remove mold and dry out our drywall from the snow storms which created water leaks in our ceiling. Our service professional Ron is absolutely the best in the business. He walked us through the process and did an outstanding job getting our place dry and cleaned up. I would highly recommend asking him to be assigned to your project needs. He's simply that good. Overall, its been a pleasure.
"Jeffrey came out and made sure we didn’t have mold in our master bathroom then recommended we hire a painter to fix our surface level problem. They didn’t make a dime off of me but gave me honest opinion and honest service. When I do have an issue, will definitely use them!"
We are here to help and serve our community, always putting our customers first. In this case, there was nothing for us to mitigate or remediate. We appreciate that the customer took the time to post a review online, but we are more appreciative to have earned their trust and respect and future business! -SERVPRO of Glenview
We almost forgot to throw a shout out over to our friends at @SERVPRO_of_glenview for helping us get back open so quickly! We asked them to help us make sure the shop was tip top before opening back up to staff, and Jeff Thompson and his team squeezed us into their EXTREMELY busy schedule the very next day. Always great to have fellow local Glenview businesses to rely on during tough times, and Jeff and his team came through in the clutch for us, so thanks a million guys! We'll be full steam ahead tomorrow through the weekend so call or click your orders through and we'll have 'em ready in two shakes!
(As posted on Forza Meat's facebook page)
These guys [SERVPRO of Glenview] came in from Illinois to help SWLA. They were referred to us and I’m so grateful! They were honest and the team truly went above and beyond! The owner and management team was hands on with the crew! God Bless each one of you!
The owner or manager would not get in the picture. They give all credit to their team!
(Posted on customer's facebook feed, along with 5 post-mitigation photos, including one photo of customer with our team members)
We were very pleased with Jeff and Ron and the crew. They were professional and helpful. We feel like they did the best job. They handled our home the way it needed to be at this time.
5/5 for water remediation! They were FANTASTIC during a big rain event in May 2020 to get techs out to our house to get the water out. They kept in close communication with me about timing of workers being out and even stopped by during a second rain event during the remediation to ensure that their equipment was working. Techs were both friendly and professional. I would 100% use them again for water remediation.
We had a couple pipes burst in our family's lakehouse basement in Delavan, WI (it was like a fire hose spraying into the basement, likely for weeks before we discovered it!). Needless to say, the water and mold damage was immense.
We called Jeff, and his team was up there the next day to assess the damage and gave us a comprehensive clean-up plan. He and his team were very patient with us, as this was a devastating loss for our family, and walked us through each step of process -- always willing to spend time to explain how they would handle things. They provided us regular updates, showing us pictures, since we lived an hour away from the lakehouse, and kept us well-informed through every step of the process.
They worked quickly and effectively and the clean-up that they did was incredible. We were so grateful that they were willing to work an hour+ away from Glenview -- it was well worth it!
We HIGHLY recommend Jeff and his team!
Truly enjoyed working with Mr. Thompson and his crew. They were in and out in a day, helped us pack up our belongs and guided us through the whole process. They were extremely knowledgeable. We would use them again.
Love Jeff and his professional staff at SERVPRO of Glenview!
Suzie really takes care of their customers. I called several people for drapes to be cleaned and they were the only ones that did what they say and say what they mean. They did an awesome job, treated my house like it was their own. They're very trustworthy and honest and very reasonably priced, they treat you like family, and you can't find businesses like this anymore these days. Thanks again, Suzie and Jeff.
Heavy storms caused severe damage to our home - we got nearly 3 feet of water in our basement. Our local SERVPRO was overwhelmed with calls but from an hour away, SERVPRO of Glenview responded. Jeff and his crew were here for long hours for several days to get the job done. Goes to show that SERVPRO is a great company and it's not just one franchise that stands out. They are all professionals who get the job done.
Well, it could have been a disaster! Our toaster oven caught fire but it was put out before there was any damage. But the smoke and smell were awful. I called Jeff at SERVPRO of Glenview and within the hour, he brought over air scrubbers to get rid of the smell! Thank you, Jeff, for coming to the rescue! We can always count on SERVPRO! Last year they saved our flooded kitchen.
Jeff and his crew responded right away when my two stores sustained storm and water damage. They had the equipment necessary to clean out the flooded floors and also the fans to dry them out. Thanks to their quick response and action, we were back in business in no time. I would call SERVPRO of Glenview again in a heartbeat - I know they will get the job done!
Thanks to Jeff and SERVPRO of Glenview for a job very well done! Basement and first floors were a total loss due to fire damage as well as water damage from the fire department. There was also smoke damage on the second floor. This wasn't a job done in one visit. Jeff and his crew were here for weeks. The crew was professional and polite. Jeff and Suzie in the office were on top of communicating with us throughout, from scheduling to updates on progress. Fire damage and loss is a devastating experience but SERVPRO really helped make it so much better.
Great service, called them at noon and they were out by 2! Fast, professional, and efficient!
[Original customer review posted on Google.]
SERVPRO responded quickly and came to remove the water-damaged carpet and materials in my family room. Communication was easy with the friendly office staff. They were very accommodating in waiting for me to send them the check from insurance since it came when I was away on vacation. I would recommend Jeff and SERVPRO of Glenview.
Jeff is a great guy and his crew was super professional. They were at my house within an hour of my call and diagnosed the problem quickly. Don’t bother calling anyone else, these guys are the best.
Jeff and his team were quick to respond when my business was flooded. In an emergency situation such as this, it helps when you have someone you can rely on for quick, yet quality, service and this is exactly what was provided. Jeff helped mitigate the situation as fast as possible so that re-construction could start and we could re-open quickly. Jeff took the time to explain the process and was always available for questions throughout. I highly recommend SERVPRO of Glenview!
[Original customer review was posted on Yelp.]
During this vortex freeze I developed a frozen pipe and a house that wouldn't get warmer then 67. Jeff was incredibly efficient and kind. He rushed over in temperatures below zero and set me up with space heaters in order to thaw out my pipes before they burst. His immediate response and professionalism helped avert any damages to our home. I hope I never need this service in the future but if so I would not hesitate to call Jeff.
SERVPRO did an exceptional job cleaning our air ducts! They were professional, hardworking and thorough. They even showed me a before and after picture. I highly recommend SERVPRO for your ductwork needs!
Fantastic customer service and superior work at our house after a pipe burst on the second floor of our home.
-- Thank you for another 5 star review on Google! -- SERVPRO of Glenview
SERVPRO of Glenview came to our rescue when our sump pump failed last month. The level of responsiveness was amazing and the team (led by Jeff Thompson) was friendly and extraordinarily proficient. They were easy to work with and kept us apprised every step of the way via phone and email until the job was completed. SERVPRO's service was the silver lining of our basement flood for sure. Highly recommend!
We had SERVPRO of Glenview clean up our house after a frozen pipe issue. They did a great job and in a very quick and professional manner. The crew was very courteous and kept us informed throughout the entire process. I would absolutely recommend SERVPRO of Glenview to anyone.
It was a difficult personal disaster and they were the consummate professionals. Jeff Thompson of SERVPRO of Glenview, and his crew, will not just be first ones called but only ones called from now on. They are incredible, efficient, respectful, kind, their rates are very competitive and they are the best at what they do. THANK YOU SO MUCH!!!!
[Original customer review posted on Google.]
Jeff and his crew are awesome to work with. As a homeowner, you want someone to help you when something goes wrong and unexpected. Jeff responded within hours, explained everything that needed to happen, kept us up to date each day and made sure my house was a clean as possible during his work. I hope you never need his services, but if you do, Jeff and SERVPRO of Glenview will take care of you and your home/business. Very professional!
Saved me from a power outage a year ago. Still forever grateful!
We were without power for more than 14 hours during a big storm and were panicked about the sump pump (having previously suffered a major basement flood). It was SERVPRO Glenview to the rescue!!! On what must’ve been a busy day after a big storm, they showed up smiling and ready to help!! They brought a generator to keep our sump pump going! Thank you!!!
Great work after we had a fire in our kitchen. They packed all our stuff out, deodorized our home rebuilt our kitchen and family room. Painted the whole house. I like our house better today than before the fire.
Our dishwasher broke and flooded our kitchen. The entire floor needed to be ripped up and replaced, as well as the cabinets. With a busy family, we use our kitchen daily and needed the damage cleaned up fast. SERVPRO of Glenview came out quickly with a professional crew and did what needed to be done. I won't call anyone else but Jeff and his team at SERVPRO!
SERVPRO of Glenview was excellent! Easy to work with and very professional! 5 stars!
I highly recommend Jeff Thompson, owner of SERVPRO of Glenview. I hope you, as a home/business owner, never need his services but if you do, he is great to work with. We had water damage due to a burst pipe and Jeff and his crew showed up within hours, immediately took action and kept me and my husband up to date on what needs to happen each step of the way.
Jeff T. and his team at SERVPRO are just amazing. They really care about their customers and go the extra step for them. When we were faced with a flood at the studio I work at, Jeff was there within 15 minutes of my panicked message to him and within 30 minutes had a game plan all mapped out for us. They worked though the night and the next few days and was able to have us up and running within 48 hours. They were our Christmas Miracle.
I can't recommend them enough - professional, caring, punctual, attentive!
[Original customer review posted on Yelp.]
Truly one of the best businesses I have worked with. I own a fitness studio that flooded from a ruptured pipe line. Jeff and his crew were there immediately, worked through the night and had us operational 72 hours later. It was a true nightmare that they made manageable. Thank you so much!!
SERVPRO came out to my house on a short notice and was able to clean my furniture like it was brand new. Thanks SERVPRO of Glenview for the hard work you did for me and my family.
SERVPRO of Glenview was fast and prepared to help with my flooded basement. It was my 2nd time dealing with this issue, and I can honestly say I wish I dealt with SERVPRO of Glenview my first go around. i highly recommend them to anyone dealing with a flooded basement!
SERVPRO was upfront and honest about the cost, time, and work that were going to be involved. They went above and beyond to insure the job be done right the first time. I hope we don't flood ever again, but if we do, SERVPRO of Glenview will be my first call.
SERVPRO was very friendly and helpful. They treated my home as if it was one of their own. I am very happy and satisfied with the work that was done. Thank you SERVPRO of Glenview!
SERVPRO of Glenview was professional, and friendly. The crew came out on time, and was ready to work. I would highly recommend them to anyone else in a similar situation.
Arrived at prescribed time with very efficient Crew worked very hard. Would highly recommend their operation
We were thoroughly impressed by SERVPRO of Glenview. They responded quickly and the work crew was excellent. They showed up exactly when they said they would; if there was a change in schedule, we received a call from the crew to let us know. They were careful not to make a mess when hauling out debris. I hope we don't need their service again any time soon, but it's nice to know that we can count on SERVPRO of Glenview if we need them.
Thank you so much!
Thanks! I have already recommended you to a co-worker!
Really appreciated your figuring out how to get the team to me quickly! Jake and his team were very neat and clean with the premises and very professional. Thanks for being so accessible by phone during this water catastrophe.
Gentlemen were here on time and worked very well for about 10 hours with only time out for lunch.
Seemed to be concerned about our concerns and tried to reassure us with discussion and support.
I thought that the representatives were prompt and courteous, thorough and trustworthy.
Very courteous. Very, very clean and prompt! Jim was very supportive during a very difficult time!
It is our first time to experience fire damage and Jim Tulley and his crew gave us assurance, provided high quality of service, professional and punctuality. I recommend their company. Big thumbs up to them! Jim was very patient with our phone calls and questions.
Responded to an emergency, resolved the problem quickly with professionalism and courtesy. Would use again and recommend.
Very smooth overall; SERVPRO team was promptly available to assess the needed work, and deliver a team to complete the work same day. They worked well to complete the work, and cooperate with plumber who was also on site to repair the broken valve.
They were able to come out immediately when no other company would. They were very attentive, responsive, and didn’t leave until the job was completely done. Their follow-up was great, too. They made the entire experience a lot easier and did a great job overall.
Although we know that our water damage is small compared to many situations that you encounter, it was still life-interrupting. We truly appreciate your response and compassion. We will be recommending you to our friends and neighbors should they find themselves in an unfortunate situation.
Jim Tully was incredibly responsive. He did an excellent job of staying in touch throughout the process. He handled any issues professionally and fairly.
Top Notch!!! Everyone was most courteous, helpful and very professional.
Jim Tully was very professional and helpful. His two men crew was also professional and courteous. SERVPRO of Glenview helped us tremendously. The communication between Jim Tully and us was very good.