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September Is National Preparedness Month

8/24/2020 (Permalink)

graphic for 2020 National Preparedness Month with text "Disasters don't wait. Make your plans today." Disasters Don't Wait. Make Your Plan Today.

Glenview, IL Aug 24, 2020 - Each year, the Federal Emergency Management Agency (FEMA) designates September as National Preparedness Month to promote the importance of family and community disaster planning. This year's theme, "Disasters Don't Wait. Make Your Plan Today.", resonates strongly as local communities and communities around the world battle the ongoing COVID-19 pandemic. For disaster mitigation specialists like Saul Perez of SERVPRO of Glenview, the scope and impact of the COVID-19 pandemic on all aspects of everyday life, health, and well-being have magnified the importance of SERVPRO's ongoing message to the communities it serves: When disaster strikes, preparedness is the best defense.

"Before COVID-19 exploded into a global crisis, 'disaster preparedness' for the everyday home or business owner was largely dictated by the hazards unique to their location or business," said Perez. "For some, that meant preparing for hurricanes and water damage; for others, tornadoes, flooding, wind damage, or even wildfires. But COVID-19 taught us that everyone - individuals and business owners alike - needs to be prepared for a national emergency that may disrupt food and medical supplies, transportation systems, schools, businesses, and every single aspect of everyday life that we take for granted. We've learned that, no matter where you live or work, in addition to your 'disaster' preparation, making certain that you have a stock of some basic items on hand can make a huge difference if a national or global event suddenly disrupts - or even stops - everyday life."

Perez emphasizes that everyone still needs to have a disaster preparedness plan in place. FEMA provides easy-to-use disaster planning guidelines at, and home and business owners both can take advantage of free tools like the SERVPRO READY app at The app stores essential contact and property information electronically where it can be accessed with a mobile device in seconds if disaster strikes. Local business owners can take an additional preparedness step by designating SERVPRO of Glenview as their disaster mitigation and restoration provider. SERVPRO professionals will conduct a no-cost assessment of the facility and assist the owner in completing a comprehensive Emergency READY Profile® (ERP) to be stored in the READY app.

But, Perez reminds us, COVID-19 has taught us we need to rethink and add to our disaster preparedness toolkits. "We are all still struggling with a 'disaster' that has disrupted not only our lives and our jobs, but our entire community, our society, and the supply chain that we depend on."

While in retrospect, the shortages of some of these items have become the stuff of urban legend, Perez says it's a good idea to stockpile a supply of items for which there are no easy substitutes. "Toilet paper; yeast and flour for breadmaking; detergents; canned foods, fruits, and vegetables; pet foods and cat litter; fresh dairy items; diapers; and a host of other items were in short supply for weeks at the beginning of the crisis," said Perez. "Think back on those early weeks and keep a supply of the things that you just don't want to do without - along with some shelf-stable dairy items, dried beans, and frozen meals. Use them before they expire but be sure to replace them."

The disaster remediation specialists at SERVPRO of Glenview extend their sincere sympathy to those who have lost loved ones or who have been otherwise affected by the COVID-19 pandemic. For Glenview and Northbrook area commercial and residential customers, SERVPRO of Glenview continues to specialize in disaster restoration, cleanup, and repair services, helping to remediate damage, making it "Like it never even happened." For more information on SERVPRO of Glenview, please contact Suzie Koivun at 847-832-9300 or For more information on SERVPRO® and the SERVPRO Emergency READY Program, please visit


Founded in 1967, the SERVPRO franchise system is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO's professional services network of more than 1,800 individually owned and operated franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO system has established relationships with major insurance companies and commercial clients as well as individual homeowners.

SERVPRO of Glenview, Your 24-hr Emergency Water Damage Service

8/19/2020 (Permalink)

Description of the damage that occurs in the first hours and days following water damage Response time is critical following water damage. Call on the experts at SERVPRO of Glenview ASAP! We're here 24/7/365 and ready to help!

SERVPRO of Glenview is available to respond to water emergencies, large or small, 24 hours a day, 7 days a week, 365 days a year. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

Call when you need us - (847) 832-9300

We understand that when you call us with a water emergency, you may be feeling stressed, confused, or vulnerable. You need an expert to guide you though this crisis. SERVPRO of Glenview has the specific water damage training and expertise to help you through this tough time. We specialize in water damage cleanup and restoration - in fact, that's the cornerstone of our business.

What to expect when you call us

When you call us we will ask several questions regarding your water emergency and damage. These questions help us determine what course of action needs to be taken, such as what equipment and resources to bring, including how many trained SERVPRO professionals may be needed.

Our SERVPRO representative will ask several questions, including:

  • Your name and contact information (address, phone number/s, email)
  • The street address of the water-damaged home or business
  • When the flooding or water damaged occurred
  • What caused the water damage (if known)
  • Whether there is electricity available on-site
  • Your insurance information (if applicable)

About SERVPRO of Glenview

SERVPRO of Glenview specializes in the cleanup and restoration of residential and commercial properties after a fire, smoke, water, or storm damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Happy birthday to our office manager, Suzie!

8/3/2020 (Permalink)

Birthday message superimposed over image of a woman Happy Birthday, Suzie!!!

Sending birthday wishes to the best and busiest gal at our Glenview office, office manager Suzie Koivun!

Grilling Fires Peak in July

6/23/2020 (Permalink)

Food on grill on fire and text stating that on average, 8900 home fires are started by grills each year. Be safe. Be informed. Be prepared. Grill safely!

SERVPRO® Alerts Local Grill Masters: Grilling Fires Peak in July

Fire and water clean-up professionals offer Glenview and Northbrook area homeowners tips for safe outdoor cooking

The summer grilling season is here and outdoor cooking and socially-distanced picnic gatherings are a welcome change for families eager to get out and enjoy the warm weather. As families and friends prepare their next outdoor feast, Jeff Thompson of SERVPRO® of Glenview, a local fire and disaster remediation specialist, urges area property owners to keep in mind some sobering grilling fire facts from the National Fire Protection Association (NFPA).

  • Gas grills, hibachis, and barbeques are involved in an average of nearly 9,000 home fires each year, including 3,900 structure fires and 4,900 outdoor fires. Charcoal and other solid-fueled grills contribute to another 1,300 home fires per year.
  • An average of 19,700 patients each year visit emergency rooms because of injuring involving grills. Nearly half (9,500 or 48%) of the injuries are thermal burns from fire (about 4,300) and from contact with hot objects (about 5,200). Children under age five account for an average of 2,000 of those contact-type burns.
  • July is the peak month for grill fires (18%), including both structure, outdoor, or unclassified fires, followed by June (15%), May (13%), and August (12%).

"According to the NFPA, three out of five households own a gas grill - and gas grills are the chief culprit in home grilling fires," says Thompson. "And while grill-related fires peak between May and August, nearly half of home grillers use their grills year-round." Thompson shares the following advice from the NFPA with Glenview-area homeowners to help ensure that the only smoke coming from their outdoor feast is from their grill - and not from a property fire.

All Grills

  • Use your propane or charcoal grills OUTDOORS only! Place your grill away from your home or deck railings and out from under eaves and overhanging branches.
  • Keep children and pets at least three feet away from the grill area. Never leave your grill unattended!
  • Keep your grill clean. Remove a grease or fat buildup from the grills and in trays below the grill. Always make sure your gas grill lid is open before lighting it.

Propane Grills

  • Check the gas tank hose for leaks before using it for the first time each year.
  • If you smell gas while cooking, immediately get away from the grill and call the fire department. Do not move the grill.
  • If the flame goes out, turn the grill and gas off and wait at least five minutes before re-lighting it.

Charcoal Grills

  • A charcoal chimney uses newspaper as a fuel to start the charcoal. If you use a starter fluid instead, use only charcoal starter fluid. If you use an electric charcoal starter, make sure to use an extension cord rated for outdoor use.
  • Keep charcoal fluid out of the reach of children and away from heat sources. Never add charcoal fluid or any other flammable liquids to the fire once it is lit and going!
  • When you are finished grilling, let the coals cool completely before transferring them to a metal container for disposal. NEVER throw coals or ash away without allowing them to cool completely!

"Even if no one is injured, a home fire is a devastating event. It can destroy not just property but priceless memories and create chaos in the aftermath," said Thompson. "Cleaning-up after a fire can feel overwhelming because it often involves smoke and water damage beyond the damage from the fire and flames. While we hope that these guidelines will help Glenview-area homeowners have a safe, fire-free grilling season, accidents can and do happen. If you do experience a structure fire, our SERVPRO®-trained professionals can help you get on the road to normal by managing clean-up efforts and helping with insurance and recovery. When disaster strikes, our goal, as always, is to make it seem "Like it never even happened."

SERVPRO® specializes in fire and water cleanup and restoration services and repair services, helping to remediate danger for both commercial and residential customers. For more information on SERVPRO® of Glenview, please contact Jeff Thompson at 847-832-9300. For more information on SERVPRO, please view our services on our home page,

Resources: and

Flooded? Follow these safety tips!

6/4/2020 (Permalink)

Flood safety tips and action steps At some point in your life, you may experience a flood in your home, whether large or small. Here are some safety tips and action steps to follow.


Whether your home is a single-residence house, a townhome, a condo, an apartment, or even a cabin, dealing with a flood should follow a similar timeline.

First and foremost: YOUR SAFETY! Account that all family members or residents (including pets) are safe! If this is a major flood event, you may have to evacuate your residence. If water enters the building making evacuation impossible, move to an upper floor or higher area and wait for rescuers.

A note on driving safety: If you evacuated, do not attempt to drive through floods or rising waters! Nearly half of all flash flood fatalities are auto-related.

A flood in your home can occur for many reasons. Storm damage is a big reason: a storm, a flash flood, backed up sewers or storm drains, storm damage to the home that allows water indoors (such as a hole in the roof or a broken window). Storm damage can wreak havoc on your home, bringing in as little as an inch, or worse - water measured in feet.

Water damage can also occur due to something inside the home failing:

  • a burst pipe (whether it was frozen or not)
  • a failed hose, valve, or coupling
  • an appliance malfunction (such as a broken dishwasher, washing machine, water heater, or refrigerator)
  • a pump that failed to function properly (whether it's a sump pump or an ejector pump)
  • an overflowing toilet or a "stuck" faucet that caused a sink, tub, or shower to overflow

Obviously, water and storm damage caused by nature is out of your control. You can only wait it out. Only once the storm is over and the flood waters have begun to recede can you begin to take stock of the damage and begin the mitigation and reconstruction processes.

However, when you have an event that is not of natural causes, such as that occurs when pipes burst or appliances fail, it is imperative to stop the water at the source. You may need to turn off the water supply, either to a specific appliance or area or to the whole home, by turning off the water shutoff valve. Once the water has been stopped, you need to take steps to fix the problem. Likely your first call will be to a plumber.

Once the source of the water has been addressed, you can then assess the damage. If you were present at the time of the water damage, perhaps you were able to prevent the water from soaking your furniture and belongings by moving them to drier areas. But if the water damaged structural components of your home - flooring, walls, molding/trim, stairs, doors - as well as your belongings, then the mitigation ahead is much larger, and perhaps beyond your abilities to handle.

When in doubt, call in the professionals! Support your local SERVPRO! We are Here to Help® 24/7/365. SERVPRO teams are Fire & Water - Cleanup & Restoration™ experts!

If you are in the near North and Northwest suburbs of Chicago, the crews of SERVPRO of Glenview may be your nearest mitigation specialists! Call us when you need us and we'll be there to help make it Like It Never Even Happened.

Call 847-832-9300 to speak to a SERVPRO of Glenview team member about your emergency water damage needs.

In the meantime, if you should find yourself dealing with a flood in your home, try to remember these safety tips and action steps.

Certified: SERVPRO Cleaned - a defensive cleaning program

5/29/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let SERVPRO of Glenview help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Glenview today at 847-832-9300 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

What would you do? Knowledge is power!

5/29/2020 (Permalink)

image showing a leaking water heater Water leaks in your home, whether from an appliance such as a leaky water heater or from a burst pipe, need to be addressed immediately.

Close your eyes and imagine any one of the following scenarios:

  • You were trying to turn off the water but your outdoor spigot handle breaks off. How do you turn off the water now?
  • You turned on your dishwasher an hour ago. You've just returned to your kitchen -- and the floor is all wet. Seems a dishwasher supply hose burst. What's the first thing you do?
  • You return home only to find that an overhead water pipe in your basement has burst, leaving a wet mess to be cleaned up. Where do you start?
  • You've always taken for granted how a toilet flushes when you push the lever. Until one day you push to flush and the pipe collar behind the toilet cracks. Water is spraying everywhere. What now?

These are examples of real customer issues that SERVPRO of Glenview has responded to over the past few years. The different ways and the amount of water damage that can occur is mind-boggling.

When you are present at the moment it happens, what do you do first? If your first instinct is to stop the water, you're correct. But if the spigot handle is broken or the hose or pipe have burst, how do you stop the water?

You have to turn off the water source. You do this by either turning off the nearest water shut-off valve or by turning off the main shut-off valve, the valve that controls the water supply to your entire residence. However, you cannot turn off the valves if you don't know where they are!

Unfortunately, very few homeowners take the time to learn where the emergency shut-off valves are located in their home. Knowing where the valves are located and how to shut them off can save you precious time -- and untold damage -- at crucial moments during a water loss emergency. 

Take the time to educate yourself where these shut-off valves are located. Most homes today have shut off valves in multiple locations, in addition to the main shut-off valve. Check beneath your sinks, behind your toilets, behind the washing machine, and even near your fridge. Chances are, you'll see a shut-off valve there!

Remember, lefty-loosey, righty-tighty! Educate yourself - and others in your household - on how to turn off the water in case of emergency! The sooner you stop the flow, the less chance there is for more severe water damage!

After you turn off the water at the nearest shut-off valve, then you can address the next issue: cleaning up the wet mess! If it's a small mess, certainly it can be cleaned up easily with towels or a wet-vac. But you might need to call in the pros for larger messes - call SERVPRO! And to take care of any burst pipes or broken faucets, be sure to contact your plumber to take care of that.

Being home when an accident happens is one thing, but what happens when you're not there to see it - or to react immediately? One way of preventing unexpected water damage from occurring when you will be away from home for longer periods of time, like a vacation, is to turn off the main shut-off before you leave.

No matter where you are when water damage occurs in your home, minimizing the damage is first priority - for you and for us. Should disaster strike, don't hesitate to call the professionals. Call SERVPRO of Glenview at 847-832-9300.

THANK YOU to healthcare workers everywhere!

4/29/2020 (Permalink)

Collage of local hospitals and medical buildings THANK YOU!!! YOU ROCK!!! The staff and employees of Glenbrook Hospital are welcomed by this awesome banner - and they truly DO rock!

SERVPRO of Glenview would like to recognize the hardworking healthcare workers, not only in our own community, but across the state, across the country, and across the world!

THANK YOU to everyone who is working in the healthcare and medical industries during the current world situation of the COVID-19 pandemic.

These are truly unprecedented times we are living in, and you are all essential workers who work tirelessly in direct contact with the virus on a daily basis.

Thank you to all: nurses, doctors, specialists, surgeons, consultants, practitioners, receptionists, housekeepers, janitors, custodians, clinical assistants, pharmacists, volunteers, residents, interns, police, fire fighters, EMTs, drivers, support providers, patient services personnel, chaplains, and those providing bioremediation cleaning services to keep all hospitals, immediate care centers, providers' offices, walk-in clinics, drive through testing sites, and all associated facilities and vehicles safe and pathogen-free. YOU ROCK!!! None of you is less important than the other. You are all equally vital and essential in this joint fight against COVID-19.

You are appreciated! You are essential! You are our hometown heroes!

We are Glenview's Commercial Cleaning Experts

4/13/2020 (Permalink)

Flyer describing SERVPRO's Commercial Cleaning Services SERVPRO professionals are trained in adhering to the highest cleaning and sanitation standards.

SERVPRO of Glenview is Here to Help your business during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services and we adhere to the highest cleaning and sanitation standards.

We Have Specialized Training and Use EPA-Certified Products

We are prepared to clean and disinfect your  business, according to protocols set forth by the Centers for Disease Control and Prevention (CDC). We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, computer, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

The CDC recommends using a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus (COVID-19), we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

SERVPRO is currently responding to jobs across Glenview and neighboring communities, performing fogging and deep cleaning for viral pathogens. We are providing services for businesses that are requesting proactive cleaning, as well as those that have had possible COVID-19 contamination. 

At SERVPRO, we understand the many questions and concerns our customers are experiencing during this pandemic. We want you to know that we continue to monitor and adhere to all CDC and EPA guidelines with regards to our procedures and cleaning products that we use. We are committed to our customers and our community, and now than more than ever we are here to help. 

If your business needs deep cleaning or sanitation services, call the experts today – SERVPRO of Glenview - 847-832-9300.


Happy Birthday to our franchise owner, Jeff Thompson!

4/13/2020 (Permalink)

Picture of the Thompson family celebrating a birthday Happy Birthday, Jeff!!!

Happy Birthday to our fearless leader, Jeff!

If you have a moment, please wish Jeff a Happy Birthday via a message or comment on one of our social media channels!





And if you've been thinking of what might be the perfect gift, head over to Google or Yelp and leave a review! Or maybe recommend us on our facebook page! Jeff loves hearing how SERVPRO of Glenview has helped our friends & neighbors and impacted our community! Thanks for sharing your SERVPRO story with us!